1.Tomaintain a high customer service focus by approaching your job with the customersalways in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 2.To bemotivated and committed, approaching all tasks with enthusiasm and seizingopportunities to learn new skills or knowledge in order to improve yourpersonal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。 3.To beflexible, responding quickly and positively to changing requirements includingthe performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。 4.Tomaintain high team focus by showing co-operation and support to colleagues inthe pursuit of team goals. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 5.Toactively promote the services and facilities of the Hilton Hotels to guests andsuppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 6. Toperform all duties and responsibilities in a manner that ensures your safetyand that of others in your workplace. 在工作过程中能够做好本职工作， 保证自己及他人的安全。 7.Give guest service the highest priority. 将服务客人放在首位。